Privacy Policy

Last updated: June 1, 2025

This privacy policy explains how Vingt-Neuf collects, uses, stores, and protects your personal data, in accordance with Quebec Law 25, the General Data Protection Regulation (GDPR), and applicable Canadian laws.

1. DATA CONTROLLER

  • Vingt-Neuf, a registered Canadian company headquartered in Quebec.
  • Contact email: support@vingtneuf.ca

2. DATA WE COLLECT

We collect the following information when you use our website or make a purchase:

  • First and last name
  • Shipping and billing address
  • Email address
  • Phone number (if provided)
  • IP address, country, browser language
  • Order history
  • Marketing consents (if explicitly given)

3. PURPOSES OF DATA COLLECTION

Your personal data is used to:

  • Process and ship your orders
  • Manage your customer account
  • Communicate with you (billing, follow-up, support)
  • Send you marketing emails (if you’ve given explicit consent)
  • Fulfill legal obligations

4. CONSENT

Your consent is required for any marketing use of your data. You may withdraw your consent at any time by clicking the unsubscribe link or contacting support@vingtneuf.ca.

5. COOKIES AND ANALYTICS

We use cookies to:

  • Facilitate navigation and checkout
  • Analyze website traffic and user behavior
  • Display targeted ads (with your consent)

You can manage your cookie preferences at any time.

6. HOSTING AND SECURITY

Your data is securely hosted through Shopify and its GDPR-compliant partners.

We use technical safeguards such as SSL encryption, firewalls, and access restrictions to protect your information.

7. DATA RETENTION

We retain your data only as long as necessary for the stated purposes (orders, legal, warranty, potential disputes).

8. YOUR RIGHTS

Under Law 25 and GDPR, you have the right to:

  • Access your personal data
  • Correct or update your information
  • Withdraw your consent at any time
  • Request deletion or restriction of your data (within legal limits)

To exercise these rights, contact: support@vingtneuf.ca

9. POLICY UPDATES

This policy may be updated at any time. The current version is the one published on this page.

10. CONTACT

If you have any questions about your personal data or this policy: support@vingtneuf.ca

Continued use of the website after an update constitutes acceptance of the revised Terms and Conditions.